Fire Marshall Course: ‘Really useful, just enough content, really good instructor.”

Caroline KPSG Group Ltd

Great delivery, clear & concise – refreshing issues I’d forgotten. Training went really quickly, but was highly informative and interesting.

Crystal JSt Dominic's Priory School

Fab teaching, able to ask questions throughout. Couldn’t ask for anything more.

Nicole GParkfoot Garage

Nice manner – good approach – adapted to members well. Thanks for a postive day.

Peter BPlas Pencelli Outdoor Education Centre

Excellent course, small group allowing for engagement throughout. I think it’s important to know first aid and will continue to use Abacus Training Centre.

Tracey NPlumEssence Therapies & Training

Great refresher. Good mixture of presentation/videos and practical.

Bev KBev Knight Ltd

Excellent delivery. Very knowledgeable. Fantastic day!

Vicky BSt Dominic's Priory School

Great to be trained on first aid.

Robert GComplete Environmental Services

Trainer was very kind, helpful and answered every question.

Katherine BParkfoot Garage

Brilliant session – a good recap of previous Abacus course attended a few years ago. Various learning requirements taken into account.

Joanna BParkfoot Garage

Most informative – Excellent!

Wendy JWestwood Golf Club

Great course, Mike made learning fun and informative. Feel confident to be useful when out on station.

Richard MStaffordshire Fire & Rescue Service

Thank you Phil for the quality of training and making the course interesting and fun.

AnonStaffordshire Fire & Rescue Service

Great course, great use of technologies – great job! Really enjoyed it, many thanks!

Steve BStaffordshire Fire & Rescue Service

Made you feel relaxed, and got everyone to participate. Very informative, and quizzes were fun.

Chris BJCB World Parts Centre

Brilliant, had an answer for every question, never left confused. Really useful – will continue to use the handbook after training.

Sammi BJCB World Parts Centre

The trainer went through every aspect of first aid very well. Very clear.

Martin MJCB

Very friendly. Used real life examples – very inspiring and reassuring. Thanks very much. Thanks for the hand sanitiser and looking after our safety.

Isabel VKeele University Day Nursery

We were given time to ask questions and talk about the content. Thankyou for the training it was very useful.

Lauren BKeele University Day Nursery

Well paced with plenty of time to practice. Refreshing and engaging teaching style.

Helen CStaffordshire Fire & Rescue Service

Perfect! Clear and informative, practical and visual.

Nadine GFive Ways Primary

Quality information. Excellent! I learnt all aspects of dealing with traumatic bleeds.

Mark TN&J Tree Services

Very friendly, yet professional.

AnonLarkrise Primary Academy

Superb course, well delivered.

Victoria PArpa UK Ltd

Amazing teacher – really informative and helpful with questions.

Samantha TRydale Roofing

Clear presentation, useful videos and practice sessions. Mike did a great job – engaging, friendly & patient.

Liz KVectura Ltd

“…interested in being a Paramedic and maybe consider it as a career in the future.”

Aaron G

Good delivery and enough time allowed for each student. Brilliant instructor who added alot of personal experiences to the course.

Lewis MStaffordshire Fire & Rescue Service

Delivery of course content was enjoyable and at an easy-to-learn pace. Thank you.

Wayne MSt Dominic's Priory School

The course was a good way to refresh my knowledge on CPR, AED and emergency drugs. Very enjoyable and delivered well.

Sukhdeep KAllsopp Dental Practice

Brilliant. Very well explained and informative. Great teacher. Easy to understand.

Bethany PSteadfast

Excellent – very informative – really enjoyable

Sam PShropdoc

Excellent, answered all questions clearly – great demonstrations

Karen KLarkrise Academy

Excellent trainer. Made me feel comfortable when it came to asking any questions.

Teresa WJCB

Excellent content and delivery by Mike – interactive and extremely informative and has improved my knowledge significantly!


Impressed with presentation by very experienced instructor.

Joerg ZShropdoc

Everything was covered and explained very well. Very good trainer.

Steve MJCB

Very informative. I learnt so much.

Sarah TJerram Falkus

[Trainer] was able to answer all of my questions …  given his medical background he was able to tell us why we were doing what we were doing …

Emma JBBet 365

Glad I had this refresher!

Toby WFinning UK

Duncan was really engaging and reassuring. He identified where we needed additonal support. I think [First Aid at Work] is really important to have. I feel more confident and liked Duncan’s approach to teaching.

Vicky RBet 365

Patient and understanding of learner needs. Thankyou, enjoyed the course and would recommend to others.

John BStaffordshire Fire and Rescue Service

Trainer was very knowledgeable and made it easy for me to learn.

Daniel DRyedale

Trainer was excellent. Very knowledgeable and answered all questions clearly.

Jake B-MWestwood College

Super in depth knowledge! Best first aid course I’ve ever been on!

Eleanor SStaffordshire Housing Group

Trainer was engaging throughout, very knowledgeable – great session!

Lauren HUniversity of Essex

I wanted to be equipped to help if needed – more people should be trained. I feel much more confident in handling emergency situations.

Tom HUniversity of Essex

Very useful – the course was very engaging.

Angela TPrometheus, Fort Dunlop

Delivered in a way everyone could understand, Duncan’s support was excellent.

Darren HMarshalls

Informative course delivery by a quality, supportive trainer.

Peter WStaffordshire Fire and Rescue Service

Lots of information, key facts, real life scenarios and practical information to support your understanding. The trainer clearly knew his subject very well. Thankyou for the training and sharing your experience.

Caroline WIdeal Standard UK Ltd

Very good teaching. I have learnt alot – thankyou!

Olivia WAllsopp Dental Practice

Mike was very patient and explained things in depth. All of the course was a massive learning curve for me, but I can honestly say I feel very confident to carry out any first aid.

Stacey GStaffordshire Fire and Rescue Service

The course was really interesting, it was helpful to hear real life examples and to test our skills practically, and be advised where improvement was needed.

Vicky SStafford Borough Council

Mike made everything very clear and answered questions with lots of knowledge. Thankyou!

Sophie PBET 365

First class delivery. Really enjoyable and engaging course. Very good content Thankyou!

Anthony OWarwickshire Fire and Rescue

I have been on many courses, this was one of the best! Very informative.

Caroline RJCB

Good course. Pace was great and well informed instructor. Would recommend this course and do it again to refresh.

Dan SSpar

[The course] exceeded my expectations! Covered all aspects of skills that I can use at home as well as at work

Joanna BSpar

Surpassed my expectations! Very knowledgeable trainer. Great responses to all questions.

Helen SYogi Smiths

If I had to use a defibrillator, I would now feel confident to do so. Excellent trainer – made course really interesting.

Gill DYogi Smiths

Trainers were available to ask/answer questions with medical knowledge.

Stuart MStaffordshire Fire and Rescue Service

Vey good trainer that made it fun enough to keep everyone engaged.

Catherine RSpar

Very easy to follow and good delivery, I would seriously like to learn more!

James SSpar

This first aid course will be really useful in my job and I enjoyed it.  Excellent support materials.

KatieStaffordshire Doctors Urgent Care Service

Very good first aid course.  Covered topics that other courses I have been on didn’t.  The trainer Mike got the audience to engage well and interact which all helped learners to take in the information.

DawnVocare Ltd

This is the third time I have done CPR/AED training with Duncan from Abacus.  Always excellent, thank you.

Sue GCompton Hospice

The Emergency First Aid at Work Course was fantastic.  It was really informative and John was a great trainer.  I will be recommending it to all my friends and family.

Rachael SEssex University

Trainer was very good.  Easy to listen to and explains things thoroughly.

Chloe JStafford BC

Best First Aid course I’ve ever had – everything was made easy to understand and at a pace that was perfect.

Caroline HStafford BC

Knowledgeable and gave time to answer questions. Excellent course and trainer. Thankyou!

Richard BStaffordshire Fire and Rescue Service

Good knowledge throughout course to bring my understanding up to a better level.

Anthony DStaffordshire Fire and Rescue Service

Good delivery – well paced, useful and practical approach. Mixture of theory, practical and assessment. Well done Sir!

Tim WStaffordshire Fire and Rescue Service

Very knowledgeable trainer. Excellent delivery of course!

Simon TTwycross Zoo

Above expectation. The best BLS/AED training I have ever attended. Very informative. Thankyou.

Dr Mohan PVocare

Concise delivery of important features of heart attack, cardiac arrest and AED use.

Ken HVocare

I’m really happy with how Mike answered the questions, gave details and was friendly.

Zoe BFastlane Karting

All of the course was an excellent refresher

Vicky PStaffordshire Fire and Rescue Service

Good practical sessions, Mike explained subjects very well.

Mick JStaffordshire Fire and Rescue Service

Very informative, great knowledge and NOT boring!

Daniel PSpar

Excellent! [The trainer] clearly has a passion that showed through his presentation.

Liz BSpar

Very good – checking if we had any questions or needed to go over anything.

Kimberly PSpar

Excellent delivery with right amount of info. Entertaining, engaging & informative.

Amelia BSpar

Fab hands-on training

Kayleigh HSt Dominic's Priory School

Delivered clearly and in a way everyone could understand. Duncan’s support was excellent.

Darren HMarshalls

Should have done this course years ago, if it had been available at a younger age.

Ian MMarshalls

Excellent course! Best I’ve attended.


Excellent delivery of course. Kept all people involved in conversation. Good use of videos to get point across. Quiz was a good test of knowledge.


Thoroughly enjoyed the course, found it very informative. Thankyou.

Emma TSnowdome, Tamworth

A really excellent copmprehensive course.  The best CPR session I have attended in my career.  Thank you.

ElizabethVocare Ltd

Ten out of ten for this first aid course.  Thank you for giving me the confidence to deal with an emergency if the need arises!

Spar grimsby

The course fully met my expectations and has given me the confidence and skills to be a first responder.  The practical experience of the instructor was key to relating to real life situations.  I fully recommend this training.

DarrenTunstead Cement

I really enjoyed the First Responder Course.  It had the right mix of practical and powerpoint and everything was well explained to assist learning.

ChrisTunstead Cement

Very enjoyable Paediatric First Aid Course, clearly and thoroughly explained to bring my knowledge up to date.

StephanieKeele University Day Nursery

I thoroughly enjoyed the 3 day first responder course I attended with Abacus.  The course tutor made the course interesting and judged his audience perfectly, simplifying explanations where necessary so everyone could keep up and pass!

ClaireCromwell Marshalls Ltd

The tutor’s knowledge and understanding of the subject matter (Minor Illnesses)  was inspring and I now feel more confident in assessing patients and reaching a diagnosis as a result of the course.

AlisonVocare Nurse

Very informative first aid course – clearly delivered – would highly recommend!

MarkStafford Borough Council

I think First Aid is such a useful skill to have and that everyone should learn it.

RalucaEssex University

All round brilliant course that really could save lives.

JaredLangley Foxall Ltd

Fantastic trainer – Duncan is the best ‘basic life support’ trainer I have met in my 16 year medical career.

Dr R KStaffordshire Doctors Urgent Care

I enjoyed the practical aspects of the course and John the trainer clearly had a high level of experience.

Sam WFinning Chesterfield

Well presented by Duncan, very clear delivery and plenty of time for questions.

Elaine PFinning Dublin

Very good first aid at work course.  Covered topics that other courses haven’t.  The trainer Mike got the audience to engage and interact, which helped us learn.

Dawn TVocare

Great first aid course – keep doing what you are doing!  You made a serious subject fun (at the right level) and enjoyable and memorable.  Thank you.

Paul STwycross Zoo

I will be moving on to a new role shortly but I just wanted to say what an absolute pleasure it has been working with Abacus Training over the last few years and I wanted to take this opportunity to thank you for your the hard work and commitment to the service we have been providing our staff and students here through the SU Learning programme.

You have been absolutely fantastic at what you do and everyone who has attended your sessions have always had really positive feedback for us about Abacus Training.  My team and I could not have achieved half as much as we have in my time here without you so thank you so much.

Lisa SEssex University - Students Union

After choosing not to do first aid for 11 years, this course helped rebuild my confidence as the instructions were made clear and simple.

Tracie WStafford Borough Council

Really useful and interesting Paediatric First Aid Course.  The supporting book was clear and easy to follow and the instructor was very knowledgeable and experienced.  The  practical exercises really helped to apply the theory – 10/10

Leigha MStaffordshire Housing

The use of videos enhanced the learning experience and assisted to give real detailed information.

Richard JBET365

This is the third year I have done this course with Duncan the trainer.  I feel at ease asking questions and the course is delivered in a straight-forward and clear way which is easy to understand.  Always excellent, thank you.

Sue GCompton Hospice

Really impressed with the First Aid course.  It had a good mix of facts, a variety of media as well as anecdotal examples to help memory and learning.

Kate MStafford BC

The way the course was delivered made a lot of sense.  The video clips really made the point about the importance and effectiveness of CPR.


Mashhood SVocare Ltd

10/10 – Brilliant course, knowledge of the tutor was evident.  One of the best basic life support courses I have attended.

Sarah MVocare Ltd

Very well presented Basic Life Support course with a good mixture of media and practical skills.

Dan WStaffordshire Emergency Doctors Service

Really enjoyed the First Aid at Work course and feel a lot more confident after the course.

Scarlett RBET 365

Well paced course with a good mix of slides, videos and practical work.


Really good delivery at a nice pace, in an understanding manner with no unneccessary jargon.  A valuable and enjoyable experience.

Gavin WStafford Borough Council

An informative and well delivered emergency first aid at work course, delivered with a sense of humour, which made me feel at ease.

Rosina CBlakemores

A first aid course with good content and practical illustrations and the trainer John had a great sense of humour and that made the course more interesting.

Basma AUniversity of Essex

All aspects of the course complemented one another and helped with the learning process.

Darrel WJCB

Bang on manual handling course!  Slides were fantastic, full of information, but for me it was all about the presenter who made the course fun.

Steve PCorgin Ltd

Perfect, clear & concise.  All explained in simple terms and examples used for practice/practicals.  I enjoyed the course and learned a lot.

Michelle BBET365

Defibrillator explanations & demonstrations were very clear and informative.

Mark CVocare Ltd

Good support materials and both the interactive and verbal aspects of the course were engaging.

Martin PUniversity of Essex, Colchester

The standard of teaching was very high – I learned a lot of information at a good pace.

Graham FSteadfast Engineering

Good mixture of visual and practical learning with lots of appropriate equipment to use.


Very knowledgeable trainer, excellent course materials and content, backed up with facts and evidence.  Trainer open to questions and questions always answered.

Sadie DSPAR Wolverhampton

The slides were detailed and easy to understand.  The trainer was brilliant, he had an answer for every question and understood everything.

Charley GSPAR

We’d just like to say a massive thank you for amazing year, we have thoroughly enjoyed working with Mike and John and the course attendees have really enjoyed the training sessions too from their feedback comments which are filled with praise!


The First Aid at Work course surpassed my expectations – fantastic teaching and worked to everyone’s pace.


Sarah J-TSPAR Pentraeth

I had been very excited about attending the Emergency First Aid at Work course and had high expectations.  Everything that was taught was presented in simple terms and Mike made understanding easy and fun.


Daniel CSPAR Pentraeth

I attended your FPOS training course at JCB Wardlow Quarry June/July 2017.
I’d just like to thank Duncan for the course he led. Well delivered in an easy to understand language.
The reason for penning this mail is two fold.
Firstly myself my wife and youngest daughter were involved in the Barcelona terrorist attack last August. I used the knowledge gained on the the course to administer some first aid to a young lady who was in some distress.
Secondly, last Tuesday night whilst at dinner in a local restaurant to celebrate a birthday my mother had a seizure. Again I was able to apply the knowledge gained to administer the correct care and manage the situation until the paramedics arrived then give an accurate description of what had happened to the patient with timescales.
In both of these instances the overriding sense for me was one of confidence at being able to give the correct care and deal with the situation appropriately.

Brian BJCB

Comments on the standard of teaching?

Lighthearted but very informative

David BBet365

Just a quick email to thank you for the FPOS course you delivered the other week I found it very interesting and useful and have put it into practice already! A young girl playing in the village Friday night managed to get two big pieces of glass stuck in her leg I was calm and collected which surprised me! and took control of the situation and bandaged her up before a trip to A+E to get them removed. Needless to say her parents were very appreciative of my first aid ability. Thanks again Duncan I truly believe I wouldn’t have behaved like I did on Friday even though being first aid trained if it wasn’t for the FPOS course.


Just wanted to catch up and let you know how much I have been using the training you gave. I have been to two serious motorbike RTCs since the course, unfortunately one being fatal, and the training came into its own, on both jobs we had to remove helmets, one of the jobs involved a young pillion passenger with pelvic injuries too.
I have also treated a guy with COPD who was suffering smoke inhalation and a guy who had and was suffering a massive seizure at the time we arrived, secured his airway and prepped him for Helimed, its all going well mate.


Warwickshire Fire and Rescue

“First Aid training during the beginning years of my career within the Fire & Rescue Service consisted of a half day first aid at work course. This qualification, staff believed, was below the required standard for our profession.

When the service began looking at upgrading its medical capabilities front line staff were sceptical about what this might entail and where it may lead.

I personally have been extremely impressed with the training that has been delivered and the equipment we now carry. The medical skills we now possess reach far beyond that of helping our colleagues, they have given us the confidence and competence to deal with a wide range of medical situations both minor and major in nature; skills that have now been put to the test. This confidence and competence is testament to the professionalism of Abacus training and the instructors that teach the various subject areas. I no longer consider myself First Aid trained, as the skills we now possess far surpass this basic level of medical care.

The instruction received by Abacus is progressive, relevant, and easily digestible, of a high standard and always backed up by a solid professional background and a deep understanding of not only the subject area but also how to instruct and impart the knowledge and understanding required in obtaining and maintaining competence.

As the service moves forward and the role of a Firefighter inevitably changes with the possibility of the service, amongst other things, becoming more heavily involved in medical response I can only imagine the level of training and regularity of refreshing those skills will increase.

Abacus are extremely well placed, a trusted brand at ground level and have proved they can move forward and adapt with us as a training partner supplying us with the skills needed to respond effectively to any medically incident.”

Dan GWarwickshire Fire and Rescue

I just wanted to send my Thanks to you all and especially to Sam, an absolutely brilliant EFAW course delivered at school today. I wasn’t directly part of the session but I couldn’t help but listen in, all my staff thoroughly enjoyed and found it very useful.

Sarah CHazel Slade Primary School

Must say Mike it must be the first time in 30 years I’ve received such positive feedback on any course, they all thoroughly enjoyed it and found it extremely informative.  All thought you were great!!

Diane OWest Distribution

Comments on pace of delivery?

Well delivered and all questions answered

What aspects of the course helped your learning the most?

Real life examples in videos

Warren HBet365

What aspects of the course helped your learning the most?

Videos, and doing it ourselves practically.

Jade ASpar Cosford

Enjoyed this course, feel more confident to perform CPR, treatment for choking and trainer very good.

Comments on the standard of teaching?

Very good course, met expectations and more.

Rachel DSpar Wrexham

Good way of teaching, very helpful and helps you understand everything

Luke TTamworth Snowdome

Very good trainer explained well, enjoyed my day. He made everything clear

ZowieTamworth Snowdome

Comments on the standard of teaching?

Explained every question perfectly

Lauren CTamworth Snowdome

Excellent training session today Mike. Highly recommend anyone looking for a baby/child first aid course to contact you! More importantly, my mum said she’s been on many first aid courses over the years and yours was the best by a long way!

Jennifer TMum of 2

Very well presented and explained. Informative and to the point at all times

Omar DABP Beef Lurgan

Comments on the standard of teaching?

Material was presented extremely well

What aspects of the course helped your learning the most?

Background information on treatments

Gesche TBet365

Comments on the standard of teaching?

Excellent tutor and excellent teaching of the course.

What aspects of the course helped your learning the most?

Having the ‘dolls’ to help you

Are there any aspects of the course that could be improved?

No, Mike delivered the course so well.

Other comments?

Fantastic teaching.

Jennifer WGorsemoor Primary School

What aspects of the course helped your learning the most?

Learnt a lot more than anticipated

Jeremy HSpar

What aspects of the course helped your learning the most?

The way it was explained and shown to us. Enthusiasm of the instructor

Pippa PSpar

Good amount of knowledge learnt over a relatively short amount of time. Goes to show how really easy it is.

Darrell WArmitage Shanks

Brilliant Course, great trainer, very informative.

David NArmitage Shanks

What aspects of the course helped your learning the most?

Realising how easy the defib is to use.

Other comments?

Great communication and well presented

Stuart SArmitage Shanks

Just to let you know we on Red have just received the FPOS refresher at Nuneaton. I am the first to commend good courses and this was one of them. Solely practical based with various scenarios working in teams and appliances being introduced at different times into the incident. Excellent course.

Paul WWarwickshire Fire and Rescue

I have found other previous courses to be quite dry and long winded. This was spot on, likeable trainer, good knowledge and examples, engaged well with everyone.

What aspects helped your learning the most?

Different media, powerpoint/practicals and the trainer

Victoria RBet365

Mike was an excellent trainer very good at explaining things in a way that enables you to remember.

Nicola BBet365

Any questions we had the tutor answered and talked us through it. He was very informative and easy to talk to.

Kerry EFive Ways Primary

Great examples made the training full and understandable, good sense of humour

Grzegorz PSpar

Comments on standard of teaching

Brilliant teacher that has had experience of first aid

Pasquale PSpar

What aspects helped your learning the most?

Explanation of how the body works to explain reasons for first aid

Vanessa JSpar

All training and information was expertly given not rushing through any parts of it. Well done.

Shirley PSpar

Standard of teaching?

Polite and affable without resorting to over tired clichés. More enjoyable than expected.

What aspects of the course helped your learning the most?

Explanations of why the various actions were/are effective.

Phil SSpar

Really enjoyed it, Mike was friendly and explained all aspects fully.

Lynn CSpar

What aspects of the course helped your learning the most?

Being able to ask, what seemed like silly questions and not get laughed at.

Lara HVectura

The Trainer Mike was very knowledgeable and happy to answer all questions.

Georgia WVectura

Standard of teaching

10/10, the new manikins are great, showing feedback


What aspects of the course helped your learning the most?

Real video clips of symptoms etc.

David HJCB

What aspects of the course helped your learning the most?

Trainers delivery – Good analogies/explanations

Kathryn HYoga Instructor

Standard of teaching

10/10 Variety of teaching methods – good practice

Reason for attending this course?

Needed to update skills, necessary for yoga teaching, useful for volunteering and full time job in public transport

Gill DYoga Instructor

What aspects of the course helped your learning the most?

Cardiac arrest and heart attacks as I have family members who have suffered these.


Reason for attending this course?

I wanted to and as I work in a shop and with food I wanted to do it, also I have kids! I really enjoyed this and if anything happened I’m glad I’ve got the basic first aid to help


What aspects of the course helped your learning the most?

The changes in the CPR and learning about the defibrillation side.

How did you find the support materials/handbook?

Very good informative, detailed and up to date.

Natalie NChesterton Salvation Army

Reason for attending this course?

Useful for work and its something everybody should know. The course was interesting and informative, we had appropriate time for asking questions and answered all questions appropriately. The teaching was very clear and informative. There was the right amount of practical, written and verbal.

Phil BChesterton Salvation Army

What aspects of the course helped your learning the most?

Hands on approach plus videos of actual cardiac arrests.

Andrew ADevro

What aspects of the course helped your learning the most?

Trainer was responsive to questions and comments

Jason WBet365

Lots of interaction throughout the day. I would be interested in doing more training.

Kristina PAshcroft Park

Not rushed and plenty of time to ask questions.  Great Knowledge, Sound Bloke

Ross PCentral Contracts

A day well spent, thank you

Jamie PAshcroft Park

Excellent. Well taught and delivered with good materials.

Miya APrometheus Safe and Secure

Really enjoyed learning about first aid and increasing my knowledge of what to do in sticky situations and made me more confident

Chloe JSpar

I’ve really enjoyed this course and feel confident that I’ll know what to do if any incidents happen.

Amy MSpar

Had a great time over the last couple of days with Duncan, he is a great trainer and credit to the profession. 

David SJCB

Great course, I will advertise/promote to every business owner that I know.

Rick TTotal Network Solutions

10 out of 10, tutor was very good at simplifying so that it was easy to understand

Ben TTotal Network Solutions

Really easy and informative learning

Chris BTP Systems

Engaging and friendly manner of trainer

Theo PTP Systems

Best first aid course I’ve attended. I learned so much – excellent. Clear explanations, lots of demo’s and practice.

Lesley HMoorlands Scouts

Went on a first aid course with Abacus Training, great course, relaxed environment. Used training on the first day of an event. Fantastic, highly recommend.

Russell CAppetite

Attended many first aid courses ad found this course the most informative. I have more confidence after today to put CPR and defib in to use.

Sharon LDevro

Much better than previous training course with another organisation. Very well delivered, good pace, good content.

Barry VDevro

Good summary, useful videos and demonstration particularly of agonal breathing, good amount of practical work.

Katie CVectura

The videos of real incidents were helpful/interesting – helped to know what to look for.

Julie GVectura

Trainer very good with excellent knowledge, any questions were answered.

James MGUST Swim School

I enjoyed the course, found it all easy to understand and very pleasant, all my questions answered and explained full.

Lucy MGUST Swim School

Abacus Training is our ‘go to’ provider for our CPR and AED training across both of our practices. I am always impressed how Duncan endeavours to accommodate the time and date of our preferred training, he fits in with our diaries rather than the other way around! Their communication is quick, efficient and responsive to our need.

Our dentists and dental nurses always enjoy and look forward to the training, feedback is always excellent with comments such as ‘excellent’, ‘informative’, ‘engaging’ & ‘thorough’. We all think Duncan’s USP is delivering training whilst relating it to real life situations, this definitely fills everyone with the confidence that should ever they need to use the skills taught by Abacus they can easily recall them!

Lisa TTutbury Dental Practice

I just wanted to send a quick note on behalf of all of the staff to say thank you for a very useful and productive First Aid training session last week. We clearly started off in trepidation but the staff have been enthused, inspired and genuinely motivated by what you had to say…and demonstrate.

We are now actively working toward buying our own defibrillator.

Justin CSt Johns Primary School

Easiest to follow CPR/AED course I have ever done!

Yiorghia PLewes Road Dental Surgery

“A big thank you for the training you delivered, the response was amazing! You truly engaged the STAFF! That is no mean feat! So thank you again for a fab job!”

Sally HWoodlands School

This course has given me the confidence to offer first aid assistance when needed. First aid is common sense and simple now I’ve attended this course.

Jonathan FPure Cottage Furniture Ltd

I learnt loads! I fell much more confident in dealing with most situations. Thank you – excellent.

Julie LJulie Linn Jeweller

Very well taught course

Wayne WWayne Walker

Fantastic from start to finish. This excelled beyond my expectations of the course.

David BBet365

Course met expectations and was involved. Taught in a relaxed yet very informative manner.

Nigel BJCB

I just wanted to say thank you again to Duncan for the training yesterday and it was very nice to meet you. We had quite positive feedback from my team….we all enjoyed your approach to the training, with humour and simple, clear instructions.

Dana MDevro

All the staff said how they enjoyed it,  found the content very informative, they are now not scared to use an Epi-pen and realise the importance of acting straight away. They all requested that they would like Duncan and Abacus Training to deliver any other similar course within the school.

Sally HWoodlands School

Best first aid course I’ve been on by far. Loved the relaxed attitude which the day much more enjoyable.

Claire MSt Dominic's Priory

Mike really knows his stuff and has a gentle teaching style which makes you feel comfortable and at ease. He brings the training to life with lots of examples and gives you plenty of chances to practice.

I have attended his courses many times over the years to maintain my certificate (and sent many members of my team) and I always learn something new.

I have no hesitation in recommending Mike to others.

Julie GMoorlands Explorer Scouts

Mike recently delivered a First Aid at work course which was superb. I have been attending these things for 50 years almost and this was probably one of the best I have been on. Up to date, accurate, clear and delivered in a very personable way.
Also a Community First Responder I would have great confidence in him treating me so have no hesitation in recommending him to YOU!

Stephen TBet365

Well delivered, easy to learn.

Wesley MJCB

Excellent, very clear and understandable, good examples and practical.

Andrea ACardiac Science

I recently took part in a family first aid training event that Mike gave and I can honestly say the training was excellent. Having no previous training and having a young family I now feel confident that I could deal with most situations if the need arose. The training throughout the day was first class. Thanks Mike, would highly recommend you use the services of Mike for all first aid requirements.

Grahame TTravel Counsellors

“My wife and I went on to a family first aid training day which Mike was presenting and we learnt lots about various types of illnesses especially Diabetes as we explained to Mike that our daughter is type 1 diabetic so he went in to detail about this. Mike is very professional and extremely knowledgeable in the subject but puts it across so that everyone can learn at their capabilities. My wife was very nervous at the beginning of the day but was full of enthusiasm at the end. We would have no hesitation in recommending that everyone should try out one of Mike’s training courses as they learn a lot from it and come out with added confidence.”

Darren BBPA Services

“I have used Mike on many occasions to provide the first aid training needed for my Scout Leaders. He is an excellent resource and a key member of the team.”

Andrew HHartshill Scout Group

“Taking one of Mike’s Family First courses was one of the best investments of my time to date. To know I could at least begin to try and save the life of a family member of friend is very comforting and that is all thanks to Mike’s delivery of a first class course. His experience as a First responder for the Ambulance service gives him a clear and detailed knowledge of his subject and the way in which the the course was delivered made the learning the subject from easy and enjoyable. I would have no hesitation in recommending Mike and his first aid training to any individual or business.”

Andrea HOffice Gem

“Mike’s courses are excellent both in value for money and content, the member of staff that attended the course said it was brilliant”

Pam GBrookes Printers

“Mike ran some First Aid training for a group of staff to train them in the essentials of being a first aider. He used a mixture of training materials and gave some useful experiential scenarios when helping them to understand certain issues combined with some great hands-on first aid skills.”

Caroline MInspiration 2 Action

“Mike is a highly professional and expert health and safety trainer. Through his experience as a community first responder, he brings a level of incite and quality from personal experience, that by far exceeds other safety training courses. I can highly recommend his clear, concise no-nonsense approach to safety training, provided in a way that illustrates real life situations and the proper ways to respond. I now feel both equipped, and confident enough to deal with most common emergency situations until professional help can be provided. Once again, thanks Mike!”

Carl CCroft Architecture

“Mike is a professional First Aid Trainer who understands the needs of his clients in meeting statutory requirements. He tailors his delivery with a number of practical exercises and class interaction. I highly recommend Mike”

Abi JNVision PM Ltd

“I first met Mike when he became a member at M Business network group. Hearing good things about his training style I decided to use him to deliver first aid training to my engineers. They were a little apprehensive beforehand but they really enjoyed the course and gave Mike a glowing reference! Mike put them at their ease, made the theory engaging and had a relaxed, fun hands on approach whilst getting across the responsibility of being a first aider in the company. Mike is to be highly recommended as a professional and also in his very reasonable prices!”

Julie LFire Safety International

“We first used the services of Mike this year to provide First Aid training for the staff and several clients. The training course was first class and we had great feedback from our clients. I would have no hesitation in recommending Mike’s services to any friend or business colleague.”

Andrew BAMB Insurance

“I have no reservations in recommending Mike to any business or individual for first aid training, he is an expert in his field and provided a thoroughly comprehensive and professional training session. Mike is clearly passionate about providing a high quality service and increasing the skills and knowledge of the people engaging his services.”

Mike RDPC Accountants

“We send our team to Mike for 1st Aid training and they always come back confident and happy with the way the course was delivered to them. I have no hesitation in recommending Mike and Abacus to anyone looking for value for money first class training!”

Julie MRydale Roofing

“Easier to understand and more useful than expected.”

Neal SLawrence Davis

“Excellent subject knowledge – adapted scenarios to the relevant work places – plenty of opportunity to ask questions.”

Mark LWestwood College

“Excellent teacher who made the 3 days fun and enjoyable as well as excellent training.”

Jennifer WGorsemoor Primary School

“I learned a lot today and found it extremely interesting and really enjoyed it.”

Diane OBrookes Printers

Just a quick note to say how informative I found the First Aid Course that I attended in February 2012. In my line of employment it is often difficult to find a suitable course in a convenient location that fits in with my busy schedule. Your course provided me with the qualification I required at a competitive price making the whole experience a thoroughly enjoyable one.

Phil SHoddens Ltd

Very good, would now like to do the 3 day course.

Julie CDerby

Having no prior knowledge of first aid, I now feel confident and able to deal with an emergency. Mike is an excellent communicator who answered all our questions in depth.

Michaela DStoke on Trent

Found the teaching easy to follow and understand.

Tara DCannock

My confidence has improved markedly, excellent course.

Chris PStafford

Good information and well presented.

Alison DLeicestershire

Very good course. Mike made it interesting and informative.

Mick BStoke on Trent

Tutor encouraged a relaxed atmosphere which helped with learning and taking in information.

Susan VNottingham

Updated knowledge means that I am better able to assist any children needing first aid. Well done to Mike for keeping it interesting.

Chris WStoke on Trent

Thank you, I had an interesting and enjoyable day.

Bethany SDerby

I feel I now have a sound knowledge of emergency first aid. The course was far more in depth than other one days that I have attended.

James HJenkinsons Caterers

We have been using Abacus Training since 2005, having used them for both in-house and open courses, we have always found them to provide quality training at a competitive price. Mike has always been accommodating to our business needs and included extra topics that are specific to our requirements.

Phil CFast Lane Karting

Enjoyed the course, time flew by! Mike really knows his stuff and delivers the training very well.

Barbara WManchester

Useful refresher with helpful updates on changed procedures. Excellent!

Brian BThree Towns Scouts

Fulford Primary school has completed three days of first aid training with Mike Taylor. A number of members of staff have completed the two day paediatric training and others, the one day Emergency First Aid at Work training. Both courses have been professionally and effectively delivered. Mike has ensured the right balance of technical and practical training to ensure participants remain on task and interested. He balances the delivery of key skills and knowledge, with personal experience of real life cases. This helps participants to digest important information with real life examples. Prior planning and preparation is good and all the resources he uses are plentiful, for practical tasks, and informative for knowledge and understanding. He uses ICT effectively. I have no hesitation in recommending him to deliver First Aid courses in schools. We plan to continue using his services for future training.

Jan TFulford Primary School

Feel more confident in dealing with potential complications. Super!

Julie SNottingham

We found Abacus Training extremely helpful, competitively priced and very flexible on times and training location etc. which ideally suits us. We would not hesitate in recommending them to others.

Phil KGranflex Roofing

It was great to receive expert training and advice from someone with real life experiences.

Carl CCroft Architecture

Very easy to understand. It makes good sense to have first aid experience.

JCStoke on Trent

Fantastic course, well worth doing, happily recommend.

Andrea HOffice Gem

Put across so easy to understand. But getting the message across.

Darren BBPA Services